1- Defective products must be notified to our Customer Care Department within 48 hours of delivery received.
2- All electrical goods have a Warranty of 1 month from the date of receipt to the customer.
3- During the Warranty Period, the product will be repaired.
3- Under some circumstances, if the product cannot be repaired It will be replaced depending on stock availability at that point in time.
4- Warranty is void if the product is tampered with or repaired Attempted at the customer’s end & prior to receipt at Daraz Zone warehouse.
5- Warranty is void if the product is not used following specific Guidelines as per manual/instruction booklet.
6- Repair requests are not entertained after the expiration of the Warranty.
7- Daraz Zone does not supply any extra attachments.
8- Apart from one supplied in the original product.
9- No loose spare parts will be supplied by Daraz Zone during the Warranty Period.
10- Daraz Zone is not responsible for the replacement of the product if it is Mishandled due to negligence at the customer’s end & or if damaged during transit.
11- During the Warranty period, Daraz Zone will not refund money If a product can be repaired or replaced.
12- For repairs/replacements under the Warranty, the product must be delivered to Daraz Zone where house by the customer at his or her own cost. Return Charges will be borne By Daraz Zone under such circumstances.
(Note): in case of returning the product to the company for any reason, 30% charges will be deducted from the actual price mentioned on the invoice.